Processing time
Orders are processed within 1–3 business days of payment confirmation.
Shipping by region
- USA — Fulfilled from California via USPS. Estimated 3–7 business days.
- Australia & New Zealand — Fulfilled from Tasmania via Australia Post. Estimated 3–8 business days.
- UAE — Fulfilled from Abu Dhabi via Emirates Post. Estimated 3–7 business days.
Shipping cost
A flat shipping fee applies to single-item orders. Shipping is free when you order 2 or more items — mix or match.
Tracking
A tracking number will be provided via email once your order has shipped.
Returns
Due to the nature of skincare products, we do not accept returns of opened items. If your order arrives damaged or incorrect, contact us within 7 days of delivery at hello@sterabalm.com and we will make it right.
Lost or delayed orders
If your order has not arrived within the estimated window, please contact us and we will investigate with the carrier.